Hey *|FIRST_NAME|*,
I’m sorry you’re not happy with the seller’s counteroffer. [Acknowledge their pain]
We knew going into this it was a seller’s market; this house was highly desirable and in a great school district. [State logical reasons for the problem]
However, here’s what we can do: Return to them with a new offer if you’re comfortable with that. Or we can simply move on to the next home and focus on that specific neighborhood. [Go above and beyond to help]
I’m on your side!
Thanks,