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Hey *|FIRST_NAME|*,

 

I’m sorry you’re not happy with the seller’s counteroffer. [Acknowledge their pain]

 

We knew going into this it was a seller’s market; this house was highly desirable and in a great school district. [State logical reasons for the problem]

 

However, here’s what we can do: Return to them with a new offer if you’re comfortable with that. Or we can simply move on to the next home and focus on that specific neighborhood. [Go above and beyond to help]

 

I’m on your side!

 

Thanks,